Returns must be made within 14 days of delivery in order to receive a refund. Merchandise must be in its original condition, unworn/unwashed, with tags attached.
If you need to return an item, simply fill out the form in our Return Request page, which is located at the bottom of the page. We will then notify you via e-mail of your store credit once we've received and processed the returned item.
All returns must be sent to:
4020 Gibson Lane
Texarkana, TX 75503
For in-store returns please scroll down to "In-Store Pick up" for more information
The following items are non-returnable and will NOT be issued a refund:
- Hair accessories
- Jewelry/Accessories/Purses and/or Clutches
- Sale/Clearance Items
Most orders will ship out within the next 1-2 business days of ordering. Your order will be shipped via USPS/UPS. Once shipped, orders are generally received within 2-7 business days. We do not ship on weekends or holidays.
We will do all we can to ensure your order is delivered on time. Shoplunaboutique.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Please note that all packages are shipped uninsured. We will not be held responsible should USPS/UPS lose your package. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
In-Store Pick Up
If you've chosen In-Store Pick Up as an option we will email/call you once it's ready for pickup. You must provide I.D along with a description of the items that were ordered. We cannot allow anyone but the purchaser pickup the order. Unless otherwise noted on the order.
All returns/exchanges brought into the store must be within 14 days of order/pick-up date and will receive will issue a refund if eligible. We do not do in-store exchanges. Please read the Return Policy to ensure your items are eligible for return.
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LIMITATION OF LIABILITY
SHOPLUNABOUTIQUE.COM SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF SHOPLUNABOUTIQUE.COM HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.